Contact Us
We'd love to hear from you
Get in Touch
Whether you have questions about our services, need guidance on which option suits your pet best, or simply want to learn more about how we operate, our team is here to help.
We typically respond to enquiries within 24 hours during business days. For urgent matters regarding pets currently in our care, please include "Urgent" in your message subject.
Our Location
47 Meadow Lane
Birmingham, B15 3AH
United Kingdom
Working Hours
Monday to Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 9:00 AM - 3:00 PM
Frequently Asked Questions
Quick answers to common enquiries
How far in advance should I book?
We recommend booking at least 48 hours in advance for regular services. For holiday periods and overnight care, please book at least one week ahead as these slots fill quickly.
What areas do you serve?
We currently provide services throughout Birmingham and surrounding areas within a 15-mile radius. If you're unsure whether we cover your location, please contact us.
Are your staff insured?
Yes, all our team members are fully insured and have undergone background checks. We carry comprehensive liability insurance for your peace of mind.
Can you accommodate special dietary needs?
Absolutely. We follow your specific instructions for feeding, including prescription diets, allergies, and preferences. Simply let us know your pet's requirements when booking.
What happens if my pet has a medical emergency?
All our staff are trained in pet first aid. In case of emergency, we contact you immediately and can transport your pet to your designated veterinary clinic or the nearest emergency facility.
Do you provide services for pets other than cats and dogs?
Yes, we also care for rabbits, guinea pigs, hamsters, and birds. Contact us to discuss your specific pet's needs.