Privacy Policy
How we collect, use, and protect your information
Last updated: January 2024
Introduction
glistoria-squad ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a booking form or enquiry form on our website
- Contact us via email
- Subscribe to our newsletter
- Use our pet care services
This information may include:
- Your name and contact details (email address, postal address)
- Information about your pet (name, breed, age, health conditions)
- Service preferences and booking history
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device and operating system information
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our pet care services
- To process bookings and send confirmations
- To communicate with you about your pets and our services
- To improve our website and services
- To send promotional materials (only with your consent)
- To comply with legal obligations
Legal Basis for Processing
Under UK data protection law, we rely on the following legal bases to process your personal information:
- Contract: Processing necessary to fulfil our service agreement with you
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
- Consent: Where you have given explicit consent for marketing communications
- Legal obligation: Processing necessary to comply with legal requirements
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (payment processors, email services)
- Professional advisers (lawyers, accountants) when necessary
- Law enforcement or regulatory bodies when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain customer records for six years following the end of our business relationship.
Your Rights
Under UK data protection law, you have the following rights:
- Right to access your personal information
- Right to rectification of inaccurate information
- Right to erasure (the "right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
glistoria-squad
47 Meadow Lane
Birmingham, B15 3AH
United Kingdom
Email: [email protected]
Supervisory Authority
If you are not satisfied with our response to any complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.